Privacy Policy

1. About this policy

Make My Linesheet ("we", "us", "our") operates the Make My Linesheet platform, accessible at makemylinesheet.com and app.makemylinesheet.com (the "Service"). This Privacy Policy explains how we collect, use, store, and disclose personal information when you use the Service.

We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

Information you provide directly:

• Account registration details (name, email address)
• Organisation / business name
• Product images and content you upload to create linesheets
• Communications you send us (e.g. support requests)

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Usage data (features used, linesheet views)

3. How we use your information

We use personal information to:

• Provide and maintain the Service
• Authenticate you and manage your account
• Process payments and manage your subscription
• Send transactional emails (e.g. team invitations, account notices)
• Respond to support requests and enquiries
• Improve and develop the Service
• Comply with legal obligations

We do not sell your personal information to third parties or use it for advertising purposes.

4. Disclosure of your information

We may share your personal information with:

• Service providers – third-party vendors who help us operate the Service (e.g. cloud hosting, identity management, email delivery, payment processing). These providers are contractually bound to protect your information and may not use it for their own purposes.
• Your organisation members – if you belong to a shared organisation on the platform, other members of that organisation may see your name and email address.
• Legal or regulatory authorities – where required by law, court order, or government request.
• Business transfers – in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5. Overseas transfers

Some of our service providers are located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure recipients handle it in a manner consistent with the APPs.

6. Sub-processors

We use the following third-party sub-processors to deliver the Service. Each sub-processor is bound by contractual obligations to protect your personal information.

7. Data retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it by law.

Product images and linesheet content are stored until you delete them or your account is closed.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted connections (TLS), HTTP-only signed session cookies, and access controls.

No method of transmission over the internet is completely secure. If you become aware of any security concern, please contact us immediately.

9. Your rights and choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Complain about a breach of the APPs

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact us

For privacy-related enquiries, requests, or complaints, please contact us at: